The new 5th generation of wireless technology is here! At least one major carrier is already advertising nationwide 5G coverage (whether it is actually available nationwide or not is still in question), and trumpeting the incredibly high speeds that are now available. Another touted its 5G coverage during the Super Bowl, tugging at hearts by emphasizing first responders using 5G to save lives. But its service is only available in parts of 31 cities, and only for customers who have purchased a 5G-compatible phone.
The networking infrastructure in any large enterprise company is extraordinarily complex. Planning for installing an enterprise network must include the process of coordination between vendors, service providers, and the company. And, all too often, deploying the network is the last roadblock before opening a new location, so the pressure is on everyone to get it right.
Topics: Network, Customer Service, Customer Experience, SLA (Service Level Agreement), Low Latency, network performance, Fast Installation, Colorado Business, Bay Area Business, Dallas Business, Los Angeles Business, Orange County Business, San Diego Business, Network Efficiency, Network Access, Inland Empire Business
Hospital Corporation of America (HCA) Case Study
MHO is a Godsend.” - David Franck, Senior Network Engineer, HCA
This is quite an extraordinary statement from an experienced corporate network engineer who is in charge of Internet and networking operations for a large medical corporation that spans two countries. And yet, concluding his testimony about how MHO handled HCAs networking and connectivity needs, this was his summary statement.
Topics: Customer Service, Uptime, Disaster Recovery, Business Internet, Connectivity, Internet Service Provider (ISP), Network Security, Internet Connection, Redundancy, Healthcare Providers, Case Study
An outage of any kind that causes downtime doesn't appear to cost much on the surface. It is the less obvious losses -- from productivity to reputation and beyond -- that form the true cost of a downtime incident.
However, downtime can have many costs that users don't consider. The real costs of downtime aren't always measured in dollars and cents, but many of them can have an
What Might Have Been
A familiar concept to economists--though not always so familiar everywhere else--is
Downtime creates huge opportunity costs. When employees can't work thanks to a down network or application or anything else that experiences downtime, that business's employees are incurring
Another less quantifiable but still important cost of downtime is reputation. It's well known that more people will tell others about bad service than about good. A 2014
American Express study found that the number of people talking about bad service