Nonprofit Organization Needed Enterprise Reliability with Fast Installation
Hospital Corporation of America (HCA) Case Study
MHO is a Godsend.” - David Franck, Senior Network Engineer, HCA
This is quite an extraordinary statement from an experienced corporate network engineer who is in charge of Internet and networking operations for a large medical corporation that spans two countries. And yet, concluding his testimony about how MHO handled HCAs networking and connectivity needs, this was his summary statement.
Topics: Customer Service, Uptime, Disaster Recovery, Business Internet, Connectivity, Internet Service Provider (ISP), Network Security, Internet Connection, Redundancy, Healthcare Providers, Case Study
An outage of any kind that causes downtime doesn't appear to cost much on the surface. It is the less obvious losses -- from productivity to reputation and beyond -- that form the true cost of a downtime incident.
However, downtime can have many costs that users don't consider. The real costs of downtime aren't always measured in dollars and cents, but many of them can have an
What Might Have Been
A familiar concept to economists--though not always so familiar everywhere else--is
Downtime creates huge opportunity costs. When employees can't work thanks to a down network or application or anything else that experiences downtime, that business's employees are incurring
Another less quantifiable but still important cost of downtime is reputation. It's well known that more people will tell others about bad service than about good. A 2014
American Express study found that the number of people talking about bad service