Every business owner is concerned about downtime. Just a few prominent examples show you why:
- In March 2015, a 12-hour Apple store outage cost the company $25 million.
- In August 2016, a five-hour power outage in an operation center caused 2,000 canceled flights and an estimated loss of $150 million for Delta Airlines.
- In March 2019, a 14-hour outage cost Facebook an estimated $90 million.
- A one-hour outage cost Amazon an estimated $34 million in sales in 2021.
- A 20-minute crash during 2021's Singles' Day sales cost Alibaba billions.
- Facebook's 2021 outage cost Meta nearly $100 million in revenue.
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Topics:
Downtime,
Customer Experience,
Productivity,
Network Efficiency,
Reliability,
IT Planning,
Network Outages
As more and more people attend events, concerts, and sporting events, the demand for reliable Internet connectivity at these venues continues to grow. Attendees want to stay connected to their friends and family, share their experiences on social media by streaming live content, and make purchases on-site. However, traditional Wi-Fi networks are often unable to meet the demands of large crowds, leading to slow speeds, unreliable connections, and problems with merchandise sales. This is where Dedicated Wireless Internet comes in.
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Topics:
Fixed Wireless,
Customer Experience,
High Speed Internet,
Fast Installation,
Other,
Events
We have all heard terrible stories about Internet downtime and its potential high costs. Downtime is an important factor in making decisions and why network redundancy is so vitally important. We have made it easy for you to estimate this cost with our Internet Downtime Calculator.
Outside of your downtime costs, what about the other potential costs of choosing the wrong Internet provider? Here are some other variables and cost centers to consider.
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Topics:
Customer Experience,
Internet Access,
Business Internet,
Connectivity,
Internet Connection,
Colorado Business,
Bay Area Business,
Dallas Business,
Los Angeles Business,
Orange County Business,
San Diego Business,
Network Efficiency,
Inland Empire Business,
Technology,
CIO,
Growth
The networking infrastructure in any large enterprise company is extraordinarily complex. Planning for installing an enterprise network must include the process of coordination between vendors, service providers, and the company. And, all too often, deploying the network is the last roadblock before opening a new location, so the pressure is on everyone to get it right.
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Topics:
Network,
Customer Service,
Customer Experience,
SLA (Service Level Agreement),
Low Latency,
network performance,
Fast Installation,
Colorado Business,
Bay Area Business,
Dallas Business,
Los Angeles Business,
Orange County Business,
San Diego Business,
Network Efficiency,
Network Access,
Inland Empire Business
On the surface, it would be easy to think that system downtime really doesn't cost anything. No one ever gets a bill for downtime, after all. In some cases, when a service level agreement (SLA) has been violated, it can even prompt taking something off the bill.
However, downtime can have many costs that users don't consider. The real costs of downtime aren't always measured in dollars and cents, but many of them can have an
affect
on the bottom line all the same.
What Might Have Been
A familiar concept to economists--though not always so familiar everywhere else--is
opportunity
cost. Opportunity costs are costs incurred by not pursuing an opportunity, either by inaction or deliberate choice. When a business doesn't pursue a million-dollar line of business because of perceived lack of potential, the opportunity cost is that million dollars. If a company holds cash, for one reason or another, without placing it in an interest-bearing vehicle, the lost interest is an opportunity cost.
Downtime creates huge opportunity costs. When employees can't work thanks to a down network or application or anything else that experiences downtime, that business's employees are incurring
opportunity
cost. Not only can the employees not produce, which means that potential gain is lost, but the employees must still be paid, which turns into
real
cost as well.
Reputation Lost
Another less quantifiable but still important cost of downtime is reputation. It's well known that more people will tell others about bad service than about good. A 2014
American Express study found that the number of people talking about bad service
beat
those talking about good by a factor of almost three to one.
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Topics:
Customer Service,
Downtime,
Customer Experience,
SLA (Service Level Agreement)
