The networking infrastructure in any large enterprise company is extraordinarily complex. Planning for installing an enterprise network must include the process of coordination between vendors, service providers, and the company. And, all too often, deploying the network is the last roadblock before opening a new location, so the pressure is on everyone to get it right.
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However, downtime can have many costs that users don't consider. The real costs of downtime aren't always measured in dollars and cents, but many of them can have an
What Might Have Been
A familiar concept to economists--though not always so familiar everywhere else--is
Downtime creates huge opportunity costs. When employees can't work thanks to a down network or application or anything else that experiences downtime, that business's employees are incurring
Another less quantifiable but still important cost of downtime is reputation. It's well known that more people will tell others about bad service than about good. A 2014
American Express study found that the number of people talking about bad service