Bridge to Success

Redundancy in Enterprises: Is Your Business Prepared for a Digital Disaster?

Posted by MHO Networks on Jul 24, 2018 9:28:00 AM

For most people outside of the tech industry, the word “redundancy” likely conjures phrases such as “sum total” or brings to mind the face of an employee who’s no longer necessary. But in the realm of networking, redundancy is a sought-after element of a reliable network. Think of it as a spare tire or an insurance policy in case your connection collapses .

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Topics: Redundancy, Fixed Wireless, Business Internet, Downtime

Downtime & You: Not If, But When

Posted by MHO Networks on Feb 14, 2018 6:00:00 AM

In the modern business environment, protecting your network from downtime is of paramount importance. Avoid the loss of customers and reputation by taking the necessary steps to prevent downtime.

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Topics: Network, Downtime, Uptime, Hardware, Security, Infographic

Meeting the Vital Connection: What Internet Providers Should Do for You

Posted by MHO Networks on Dec 6, 2017 10:26:33 AM

Your internet connection is one of the most vital business decisions you can make. There's just no two ways about it; from video conferences to emails to research to even a cute cat video break, you need the right kind of internet connection. Getting the most out of internet providers, therefore, becomes crucial to overall operations. But what should you be looking for?

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Topics: Internet Service Provider (ISP), Security, Bandwidth, Downtime

What Downtime Really Costs You

Posted by MHO Networks on Aug 23, 2017 10:38:58 AM

An outage of any kind that causes downtime doesn't appear to cost much on the surface. It is the less obvious losses -- from productivity to reputation and beyond -- that form the true cost of a downtime incident.

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Topics: Downtime, Network, Data, productivity, Disaster Recovery, Uptime, Customer Service

The Real Cost of Downtime

Posted by MHO Networks on Jul 24, 2017 9:00:00 AM
On the surface, it would be easy to think that system downtime really doesn't cost anything. No one ever gets a bill for downtime, after all. In some cases, when a service level agreement (SLA) has been violated, it can even prompt taking something off the bill. 

However, downtime can have many costs that users don't consider. The real costs of downtime aren't always measured in dollars and cents, but many of them can have an affect on the bottom line all the same.

What Might Have Been

A familiar concept to economists--though not always so familiar everywhere else--is opportunity cost. Opportunity costs are costs incurred by not pursuing an opportunity, either by inaction or deliberate choice. When a business doesn't pursue a million-dollar line of business because of perceived lack of potential, the opportunity cost is that million dollars. If a company holds cash, for one reason or another, without placing it in an interest-bearing vehicle, the lost interest is an opportunity cost.

Downtime creates huge opportunity costs. When employees can't work thanks to a down network or application or anything else that experiences downtime, that business's employees are incurring opportunity cost. Not only can the employees not produce, which means that potential gain is lost, but the employees must still be paid, which turns into real cost as well.

Reputation Lost

Another less quantifiable but still important cost of downtime is reputation. It's well known that more people will tell others about bad service than about good. A 2014

American Express study found that the number of people talking about bad service beat those talking about good by a factor of almost three to one. 

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Topics: Downtime, Customer Experience, SLA (Service Level Agreement), Customer Service