Every business owner is concerned about downtime. Just a few prominent examples show you why:
- In March 2015, a 12-hour Apple store outage cost the company $25 million.
- In August 2016, a five-hour power outage in an operation center caused 2,000 canceled flights and an estimated loss of $150 million for Delta Airlines.
- In March 2019, a 14-hour outage cost Facebook an estimated $90 million.
- A one-hour outage cost Amazon an estimated $34 million in sales in 2021.
- A 20-minute crash during 2021's Singles' Day sales cost Alibaba billions.
- Facebook's 2021 outage cost Meta nearly $100 million in revenue.
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Topics:
Downtime,
Customer Experience,
Productivity,
Network Efficiency,
Reliability,
IT Planning,
Network Outages
Technology of varying levels is imperative for businesses both large and small. As a CTO, CIO, or leader of a tech team, you have many frightening responsibilities. The success of your company can soar as high as a full moon, or plummet to grave-like depths, according to how well you:
- Build a company plan for using technology
- Teach new technologies and how to use them to staff
- Test and integrate new technology and infrastructure
Many times these tasks can seem like rebuilding the Frankenstein monster. The nature and complexity of the job and its demands are enough to keep all but the bravest IT professionals up at night. After working with many of these leaders, MHO has compiled our list of the 3 scariest things that can keep IT leaders up at night.
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Topics:
Downtime,
IT Manager,
MPLS,
Colorado Business,
Bay Area Business,
Dallas Business,
Los Angeles Business,
Orange County Business,
San Diego Business,
Network Efficiency,
Inland Empire Business,
Technology,
CIO
More than ever before, businesses need network redundancy solutions that keep things up and available, all the time. This standard of “four nines uptime” (99.99%) is vital for those companies that must keep continuity all day, every day, seven days a week. The speed of business allows for nothing less. If your company must stay connected for vital around the clock operations, you need to be sure you have reliable network redundancy solutions in place.
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Topics:
Network,
Downtime,
Business Internet,
Internet Service Provider (ISP),
Redundancy,
Colorado Business,
Bay Area Business,
Dallas Business,
Los Angeles Business,
Orange County Business
Today’s businesses require the most reliable Internet connectivity possible. Staying connected is vital when your boss demands that company operations run all day, every day, and even in off hours. And especially when he holds you responsible. When companies must run some aspect of their operations 24/7, it’s important to realize the importance of redundancy.
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Topics:
Downtime,
Internet Access,
Connectivity,
Internet Service Provider (ISP),
Internet Connection,
Internet Services,
Redundancy
For most people outside of the tech industry, the word “redundancy” likely conjures phrases such as “sum total” or brings to mind the face of an employee who’s no longer necessary. But in the realm of networking, redundancy is a sought-after element of a reliable network. Think of it as a spare tire or an insurance policy in case your connection collapses
.
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Topics:
Fixed Wireless,
Downtime,
Business Internet,
Redundancy
In the modern business environment, protecting your network from downtime is of paramount importance. Avoid the loss of customers and reputation by taking the necessary steps to prevent downtime.
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Topics:
Network,
Downtime,
Uptime,
Security,
Hardware,
Infographic
Your internet connection is one of the most vital business decisions you can make. There's just no two ways about it; from video conferences to emails to research to even a cute cat video break, you need the right kind of internet connection. Getting the most out of internet providers, therefore, becomes crucial to overall operations. But what should you be looking for?
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Topics:
Bandwidth,
Downtime,
Security,
Internet Service Provider (ISP)
An outage of any kind that causes downtime doesn't appear to cost much on the surface. It is the less obvious losses -- from productivity to reputation and beyond -- that form the true cost of a downtime incident.
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Topics:
Network,
Customer Service,
Downtime,
Uptime,
Data,
Productivity,
Disaster Recovery
On the surface, it would be easy to think that system downtime really doesn't cost anything. No one ever gets a bill for downtime, after all. In some cases, when a service level agreement (SLA) has been violated, it can even prompt taking something off the bill.
However, downtime can have many costs that users don't consider. The real costs of downtime aren't always measured in dollars and cents, but many of them can have an
affect
on the bottom line all the same.
What Might Have Been
A familiar concept to economists--though not always so familiar everywhere else--is
opportunity
cost. Opportunity costs are costs incurred by not pursuing an opportunity, either by inaction or deliberate choice. When a business doesn't pursue a million-dollar line of business because of perceived lack of potential, the opportunity cost is that million dollars. If a company holds cash, for one reason or another, without placing it in an interest-bearing vehicle, the lost interest is an opportunity cost.
Downtime creates huge opportunity costs. When employees can't work thanks to a down network or application or anything else that experiences downtime, that business's employees are incurring
opportunity
cost. Not only can the employees not produce, which means that potential gain is lost, but the employees must still be paid, which turns into
real
cost as well.
Reputation Lost
Another less quantifiable but still important cost of downtime is reputation. It's well known that more people will tell others about bad service than about good. A 2014
American Express study found that the number of people talking about bad service
beat
those talking about good by a factor of almost three to one.
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Topics:
Customer Service,
Downtime,
Customer Experience,
SLA (Service Level Agreement)
