What happens when a company contracts with MHO for fixed wireless networking? Karen and Lance lead the IT team for their corporation, that just decided to choose MHO Networks for a fixed wireless network Internet solution. Let's walk with them through each of the six steps to see what you can expect when you switch to MHO fixed wireless for your company.
Step One: Paperwork
An MHO sales representative brings an order packet to Karen and Lance’s place of business. He walks them through each document, explaining the purpose of each and showing them where signatures are needed. The documents include:
- A Contract for Service Agreement between Karen and Lance’s company and MHO. This contract spells out what is provided by MHO, including the SLA and necessary equipment.
- A Roof Rights Agreement that grants the necessary permissions for Karen and Lance’s company’s fixed wireless equipment to be erected on the roofs of each building (if the company has more than one location). This agreement is between Karen and Lance’s company, the building owner/manager (if Karen and Lance’s company leases any branches), and MHO Networks.
- A Credit Application
Step Two: Site Survey
After the MHO representative has helped Karen and Lance complete all the necessary paperwork, he will then schedule and complete a site survey at each of the company’s locations, if this has not already been completed.
During the site survey, the MHO representative compiles a materials list and takes photos to assist with the equipment installation. He will also ascertain the exact GPS coordinates of Karen and Lance’s company locations, which are needed for the FCC application. This level of prior planning allows for any aesthetic and structural concerns, and ensures that our field engineers are fully prepared on the day of your installation.
If Karen and Lance’s company leases any of their business premises, the MHO representative will also coordinate with the building owners or property managers to determine how the network equipment will be located and installed. This includes any necessary roof penetrations for cable.
Step Three: FCC License
Because Karen and Lance’s company network installation will rely on a radio Internet connection, the MHO representative will use Karen and Lance’s company GPS coordinates to engineer precise calculations for the path of these radio waves. To obtain the highest level of network availability, the MHO representative must include rain, snow, ice, and wind factors in his calculations. This process helps to determine the right size and type of radio equipment that must be used.
When these calculations are completed, the MHO representative submits the information to the FCC. The FCC coordination process ensures that the channel MHO uses is exclusive for Karen and Lance’s company connection. This careful planning guarantees them the most reliable and trouble-free connection possible. IP and Metro Ethernet assignments are also issued at this time, along with any other network configuration information.
Step Four: Installation
Karen and Lance’s company fixed wireless network installation should take no more than two days to complete. An MHO engineer will install one radio antenna at the MHO tower, point it at Karen and Lance’s company building or buildings, and connect it to MHO’s MPLS-powered backbone.
Then, at Karen and Lance’s company locations, an MHO field engineer will install mounting equipment and a radio/antenna pointing back to the MHO tower. The field engineers then run the cable from each company building’s Outdoor Unit (ODU) to a central telecommunications closet in that building. Karen and Lance’s company’s Indoor Unit (IDU) for each building is installed inside this room. The IDU controls the radio transmitter on the roof and converts the radio signal to an easy plug-and-play RJ-45 Ethernet port.
Step Five: Testing
During testing, MHO field engineers verify the physical installations, looking at weatherproofing, fittings, grounding, radio configurations, and signal levels. Once the on-site checks are completed at Karen and Lance’s company buildings, the installation is turned over to the Network Operations Center (NOC) for testing and verification.
The NOC verifies that MHO engineers have completed the proper radio alignments, radio configurations, throughputs, and minimal latencies. They also perform any final port configurations that are needed.
When testing is completed, Karen and Lance’s company network connection is added to the MHO Network’s robust Network Monitoring System (NMS), where MHO technicians track at least 39 different metrics about their connection. Karen and Lance’s company network connection is monitored 24/7 by MHO to ensure that it is always available. This allows MHO Networks to catch potential issues before they can impact Karen and Lance’s company.
6 Step Six: Hand Off
Karen and Lance will receive a final hand-off email from MHO to inform them that their fixed wireless network is live and ready for use. This email will contain the following important information for future reference:
- Account information
- MHO’s support contact numbers
- Karen and Lance’s company IP and/or Metro Ethernet information
- Karen and Lance’s company contact information for billing and technical contacts
If any of this information is incorrect, Karen and Lance should reply immediately to provide MHO with the correct information.
Karen and Lance’s hand-off email will also include important billing information, such as the installation charges, FCC Coordination and licensing fee, the first month’s service charge, and any prorated charges for service. Karen and Lance’s company’s MHO service officially begins with receipt of the hand-off email.
What About You?
Karen and Lance are thrilled that their company has just joined the family of businesses that enjoy MHO fixed wireless networking and Internet services. What about you? Are you ready to explore the possibilities of a fixed wireless Internet installation for your company? Call MHO at (877) WANT-MHO to check for availability in your area.